Refund & Cancellation Policy
All payments are final. Once you have paid, we don't give refunds. The money can only be used to run ads on AdWalk.
How payments work
- Money you pay (for example a UPI top-up) is added to your AdWalk wallet once we confirm it.
- Your wallet balance can only be used to book and run ads on AdWalk.
- It can't be withdrawn as cash or sent back to your bank account or UPI.
What you are charged for
Booking an ad sets money aside in your wallet. You are charged only for plays that actually happen, at the per-second rate that applied when you booked.
If part of a booking doesn't play, for example because a screen is switched off, offline or outside its running hours, that part is not charged. It stays in your wallet and becomes available again when the booking ends, so you can use it for other ads. It is not paid out as cash.
Cancelling an ad
You can ask us to remove an ad at any time. Plays already shown are charged. The unplayed part goes back to your available wallet balance to use on other ads. It is not refunded as cash.
If something looks wrong
If you paid the wrong amount, paid to the wrong account, or think you were charged in error, contact us straight away with the details and we will look into it.
Contact us
AdWalk, Indore, Madhya Pradesh, India
WhatsApp or call: +91 73899 43784
Email: (email address)